an888 Privacy Policy
Your personal information is fully protected with us. This policy transparently outlines how we collect, use, and safeguard your data.
Table of Contents
1 Introduction & Applicability
an888 ("we", "our", "platform") is a trusted online gaming service in Bangladesh. This privacy policy explains what personal information is collected when you use the an888 website, how that information is used, and how we ensure its protection.
This policy applies to all services, products, and digital platforms of an888. By using our services, you are considered to have read, understood, and agreed to the terms of this privacy policy. If you do not agree with any term of this policy, you are requested to refrain from using our services.
This policy applies only to users of the an888 platform. Our payment partners bKash, Nagad, and Rocket have their own privacy policies, which they publish separately.
2 Information We Collect
an888 collects only the information that is essential for operating our services properly, protecting your account, and complying with applicable regulations. Below is a detailed description of the types of information we collect:
2.1 Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number (when identity verification is required)
- Residential address
- Email address
- Mobile number
2.2 Financial Information
- Payment method details (bKash, Nagad, or Rocket number)
- Transaction history (deposit and withdrawal records)
- Wallet balance information
2.3 Technical Information
- IP address
- Device type and operating system
- Browser information
- Login time and date
- Session duration and activity logs
2.4 Gaming Activity Information
- Play history (bets, wins, losses)
- Preferred game categories
- Bonus and promotion usage details
- VIP level and points details
3 How We Collect Information
an888 collects your information through various methods. Each method is carried out in a transparent and fair manner:
3.1 Direct Collection
We collect information you provide directly when you open an account at an888, update your profile, make a payment, or contact the support team.
3.2 Automatic Collection
When you browse our website, certain technical information is automatically collected through cookies and similar technologies. This includes IP address, device information, and browsing behaviour.
3.3 From Third Parties
Information may sometimes be collected from secure and trusted third-party services when needed for identity verification and fraud prevention. Applicable privacy laws are strictly followed in such cases.
4 Purpose of Using Information
an888 uses collected information only for the following purposes. Information is not used for any unauthorised purpose beyond these:
- Account Management: To create, verify, and manage your account.
- Transaction Processing: To complete your deposit and withdrawal requests quickly and securely.
- Customer Service: To respond to your questions, complaints, and support requests.
- Security & Fraud Prevention: To detect and prevent illegal activity, cyberattacks, and fraud.
- Responsible Gaming: To provide personalised limits and alerts to prevent gambling addiction.
- Legal Obligations: To maintain records required for compliance with applicable laws and regulations.
- Service Improvement: For analysis and research to further improve your experience.
- Communication: To send important policy changes, security updates, and relevant notifications.
5 Disclosure of Information & Third Parties
an888 never sells your personal information and does not share it with unauthorised third parties. Some information may be disclosed in the limited circumstances described below:
5.1 Service Provider Partners
Only the necessary information is shared with trusted partners involved in our payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements and are required to use the information received only for specified purposes.
5.2 Legal Requirements
If disclosure of information is required by a valid order or directive from a legal authority or regulatory body, limited information will be disclosed in compliance with applicable law.
5.3 Fraud Prevention
Information may be shared with relevant authorities when required to investigate money laundering, fraud, or other illegal activity.
Clarification: an888 never sells, rents, or transfers your personal information to third parties for marketing, advertising, or profit purposes.
6 Cookies & Tracking Technologies
Cookies and similar technologies are used on the an888 website. These help improve your browsing experience and maintain the quality of our services.
6.1 Essential Cookies
The website cannot function properly without these cookies. They are essential for maintaining login sessions, ensuring security, and providing basic functionality.
6.2 Analytical Cookies
These cookies are used to understand how users are using the site and to improve the quality of services. The information collected is completely anonymous.
6.3 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the site.
7 Data Protection & Security
an888 gives the highest priority to protecting your personal and financial information. We use industry-standard security measures:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption, which protects your information from unauthorised access.
- Two-Layer Security: Strong passwords and an additional verification process are enforced for account access.
- Regular Security Audits: Regular security audits and vulnerability testing are conducted to detect cyber threats.
- Restricted Access Policy: Only authorised personnel can access personal information on a need-to-know basis.
- Encrypted Storage: Stored sensitive information is kept in encrypted form.
However, data transmission over the internet is not completely risk-free. While we strive to ensure maximum protection, a complete guarantee of security is not possible. It is your responsibility to keep your account password confidential and avoid logging in from unfamiliar devices.
8 Data Retention Period
an888 does not retain your personal information longer than necessary. We follow the policies below in determining data retention periods:
- Active Accounts: All necessary information is retained for as long as the account remains active.
- Closed Accounts: After an account is closed, information required for legal obligations and settlement of financial disputes is retained for a defined period.
- Transaction Records: Financial transaction data is retained for a defined period in accordance with applicable financial laws and regulations.
- Inactive Accounts: Data from accounts that have been inactive for an extended period is deleted in due course in accordance with our data cleanup policy.
After the defined period, information is securely deleted or anonymised.
9 Your Rights
Every user registered at an888 has the following rights regarding their personal information:
9.1 Right to Access Information
You may request a copy of your personal information held by us at any time.
9.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request that it be corrected. You can update most information yourself by going to your account profile.
9.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
9.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
9.5 Right to Opt Out of Marketing Communications
You may request that promotional communications be stopped at any time. Exercising this right will not stop essential service-related notifications.
To exercise any of the rights above, please contact our support team. We will process your request as promptly as possible.
10 Privacy of Minors
an888's services are intended only for persons aged 21 or older. We never knowingly collect personal information from minors.
An age verification process is in place at the time of account registration. If a minor is found to have registered on our platform, the account will be immediately closed and all collected information will be deleted.
If you are aware that a minor has registered at an888, please notify our support team immediately.
11 Policy Changes
an888 reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, you will be notified in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- Notifications will be sent to your registered email for any important changes.
- A notice about changes may be displayed when you log in to our platform.
If you continue using an888 after a policy change, you will be considered to have accepted the updated policy. It is therefore in your interest to visit this page regularly.
12 Contact
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our dedicated support team:
Support & Privacy Team
We take every request seriously and strive to respond promptly. an888 gives your privacy the highest priority and is committed to being known as a transparent and trustworthy platform.